Payment and Cancellation Terms and Conditions

Payment policy:

Once your application is approved, you will be invoiced for the amount due. If you selected to pay a deposit you will be invoiced for this immediately; you’ll be invoiced for the remaining amount three months in advance of the training event. If your application is received within 3 months of the start date then you will be invoiced for the full amount immediately, regardless of having selected deposit on your application form.

Once an invoice has been raised, your place is dependent on payment within 30 days. If the invoice is not paid on time, the place will be released for other participants on the waiting list. This process reduces last minute cancellations, ensures that invoices are not raised then left unpaid and that all course places are allocated. To avoid losing your place due to financial issues, we recommend that if your employer is paying, you communicate with them to ensure that they make payment within the timeframe detailed on the invoice.

Responsibility for payment remains with the course attendee.

Cancellation policy:

You may withdraw your application up to three months prior to the training event start date at which point you will be offered a refund, minus a £100 administration fee. Alternatively, you may wish to credit the amount you have paid, less a £100 administration fee, against a future event.

If you cancel your place on a course within three months of the event start date, no refund will be offered unless we are able to reallocate your place to someone on the waiting list, in which case we will refund all monies less an administration fee of £100.

If the reason for cancelling within three months is because of ill health or similar, we will consider crediting you with an amount to set against a future event (which will be the amount you have paid less any costs that we have incurred including a £100 administration charge). We will require evidence of the reason for cancellation, and the decision will be at our discretion. That credit must be used within 18 months.

In the unlikely event that, due to unforeseen circumstances, the retreat has to be cancelled by us, we will refund any fees paid to us by participants. Our liability is limited to refunding only our event fees, and not any additional costs you may have incurred.

We strongly recommend that participants have adequate insurance to cover any cancelled travel or personal expenses, as we cannot make reimbursements over and above our cancellation policy.